Urban Vet Care’s COVID-19 Action Plan
Urban Vet Care remains open and committed to serving our community. The March 25, 2020 “Stay at Home” Executive Order for the state of Colorado from Governor Polis labels veterinary practices as “critical businesses.”
At Urban Vet Care, we are entirely focused on the medical experience of our clients and patients. Now, more than ever, in light of the evolving COVID-19 (Coronavirus) situation, we are focused on the health and safety of all our clients, patients and employees, without compromising the quality of our veterinary services.
We are adhering to the latest information, protocols and tools from the world’s leading health experts and government authorities – including the World Health Organization and Centers for Disease Control – to maximize the effectiveness of our response.
In the interest of all of our clients and staff, the Urban Vet Care team requires that any clients who are exhibiting symptoms such as fever, cough, shortness of breath, or breathing difficulties refrain from coming to the facility and have a family member or friend bring their pet or reschedule the appointment entirely. Urban Vet Care staff members will be minimizing direct human-to-human contact while following all CDC recommended hygiene practices.
We have heightened our already stringent practices around sanitation, disinfection and cleaning, plus specific measures based on the guidance of local health authorities. The WHO has several recommendations to reduce exposure to a range of illnesses, including hand and respiratory hygiene as well as safe travel practices. The cleaning procedures we are following are Detailed Here.
We are doing everything we can to provide a safe and sanitary experience when you visit us. Thank you for your understanding and cooperation.
Urban Vet Care
Starting Tuesday, March 17, Urban Vet Care will not be permitting any clients to enter the facility directly.
To minimize client’s and staff member’s likelihood of exposure, we now offer curbside pick up and drop off for all appointments.
When you arrive at Urban Vet Care, please call 303-477-1984 (option Zero) and inform the staff of your name and pet’s name and what you are here for (an appointment vs. medication refill). Please also let them know the make/color of your car.
For standard exams/appointments:
- Please fill out the “Summary of Patient’s Health for Exam” prior to your appointment.
- Please bring your pet to the entranceway and place your pet on one of the leashes secured to the hospital’s inner door, then please exit the entranceway.
- A staff member will retrieve your pet and bring your pet into the clinic for treatment.
- NOTE: Please hold all questions until you receive a phone call from the medical team.
- The veterinarian and technician will contact you on the number provided throughout the exam to discuss and concerns you may have, diagnostics, treatments, estimates, medications, or other information involved in the appointment. Payment will be collected over the phone.
- At the end of the appointment, a technician will return your pet to the entranceway. Once the technician has exited, you may retrieve your pet.
For Surgery Drop-offs/Pick-ups:
- A staff member will come out to your car to chat with you during the drop-off. You may be given a final estimate for the procedure to sign on an ipad.
- The surgery team will contact you and coordinate a pick-up time for your pet.
- Please call our office at 303-477-1984 (option Zero) when you arrive to pick-up and a technician will come out with your pet to discuss any discharge or follow-up instructions. The technician will collect a method of payment at that time.
For Medication Refills
- Medication may be requested through our Online Pharmacy.
- Hospital dispensed medications should be requested through our pharmacy line at 303-477-1984 (option 2).
- A technician will call you when your pet’s prescription is ready for pick up and will collect payment over the phone.
- Please call our office at 303-477-1984 (option Zero) when you arrive to pick-up the medication and a staff member will bring the medication out and place it in front of our clinic for pick-up.
The following operational adjustments are now in effect:
- Urban Vet Care will be closed on Saturdays at least through May 2, 2020. Any pets needing immediate assistance during this closure should seek treatment at an emergency hospital. This closure may be extended.
- We will be limiting medication refills to two (2) month supplies and food purchases to one (1) bag/case per pet in a household.
- Exempt: Heart worm medication and flea/tick medication
- We will only be accepting payment in the form of credit card or CareCredit. We will NOT be accepting cash, checks, or offering financing.
- Clients wishing to email pictures of their pet’s ailment, injury, or illness will be directed to our telemedicine option. Our email system has been overloaded with these requests.
- Urban Vet Care’s restrooms will not be open to the public through at least May 2, 2020.
- We will be temporarily asking all clients if they or anyone in their household has exhibited any coronavirus symptoms or has traveled out of the state within the last 14 days. This is in an effort to make the safest care decisions for our clients, patients, and staff.
In accordance with the Executive Order signed Thursday, March 19 by Governor Polis, Urban Vet Care will be cancelling and not scheduling any non-essential appointments until Monday, May 4, 2020. This date may be extended depending on the health crisis situation.
Non-essential appointments are defined as:
- Annual Wellness exams that do not require vaccinations
- All Elective Surgical Procedures (including spay, neuter, and most dental procedures)
- New Client/New Patient Appointments (may be scheduled on a case-by-case basis)
- Nail Trims/Anal Gland Expressions
- Non-Critical Blood Work Appointments
- Surgical Consultations
- Acupuncture Appointments
- Laser Therapy (may be scheduled on a case-by-case basis)
- Domestic and International Travel Appointments
Essential appointments are defined as:
- Non-elective surgeries (treated on a case-by-case basis)
- Sick/Injured pet appointments (Virtual Consultations available depending on the needs of the pet)
- Vaccination Appointments for existing patients
- Isolation Appointments (Virtual Consultations available depending on the needs of the pet)
- Bandage Changes
- Suture Removals
- Ultrasound Appointments (Will be treated on a case-by-case basis)
- Quality of life/end of life appointments
Read the entirety of the Governor’s Executive Order here: https://drive.google.com/file/d/1Sp3le5zUavA3GKM_omeDXpm7FNfL-wSt/view
Urban Vet Care is now offering Virtual Appointments, also known as telemedicine, for consultations and recheck appointments.